Managing Workplace Conflict | MD Expo

events@mdpublishing.com

800-906-3373

NASHVILLE 2018

Tim Bleigh, Senior Manager Global Training, Spacelabs Healthcare

MANAGING WORKPLACE CONFLICT

This course covers the essential communication tools that will enable anyone to recognize, defuse and minimize conflict in the workplace. We start with understanding the causes of conflict and the reasons that we react and behave the way we do. We then define the emotional intelligence and responses that will prevent conflict from escalating and strategies for mitigating further conflict and stress. We discuss actual field scenarios and potential approaches to dealing with conflict and different types of “difficult people.” The presentation concludes with a discussion about utilizing a win/win conversation starter to help filter out emotions and achieve positive results.

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PRODUCT DEMO: How Workflow Automation Supports Medical Device Quality Assurance Program Goals

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New & Improved – Using Standardized CMMS Data to Make Smarter HTM Decisions

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AIMS 3: Reinventing CMMS Workflows from a User’s Perspective

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Professional Self-Management in a Chaotic Environment

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HTM Emergency Prep and Business Continuity

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HTM Emergency Prep and Business Continuity

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Biomed Survival Guide for Imaging Modalities

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The Reality and Irrelevance of Medical Device Leakage Currents

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Health Care Cybersecurity in Large Health Care Systems

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CABT Review

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Introduction to Contrast Injectors

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Recruiting for the New Generation – Building the well before you are thirsty

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Biomed Survival Guide for Imaging Modalities

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Critical Do’s & Don’ts in the Investigation of Medical Device Incidents

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AEM Program Based on Evidence-Based Maintenance

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Who Moved My Capital? Strategic technology planning in the shadows of a pandemic

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The Realities and Irrelevance of Medical Device Leakage Currents

Updates to the Medical Device Servicing Community

Updates to the Medical Device Servicing Community

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Clinical Engineer’s Critical Role in Ultrasound Accreditation – Why It Matters for Your Department and You!

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Workshop: Strategic Planning for HTM Departments

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Workshop: Managing Conflict in the Workplace

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An Introduction to Defibrillator Testing

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Utilizing Technology in Alarm Management

Utilizing Technology in Alarm Management

Networking Basics – Part I

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Networking Basics – Part II

Networking Basics – Part II

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Increasing Awareness of Improper Equipment Cleaning

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Communication and Building Relationships Between Imaging and HTM Leaders

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Understanding the Acquisition Process for Medical Devices

How to Optimize Your Time Management Skills as an HTM Leader

How to Optimize Your Time Management Skills as an HTM Leader

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The Technician’s Side of Lean Health Care

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Surviving the CMS Inspection

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Product Demo: Connected Medical Devices and the Challenges Facing the Healthcare Community

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Learning From Cybersecurity TTE at the Health-System Level

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Complying, As a Hospital, With the FDA’s Recommendation for a Formal Quality Management System

Meeting CMS Regulatory Compliance

Meeting CMS Regulatory Compliance

Increasing Your Value Through Cross-Training

Increasing Your Value Through Cross-Training

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What’s New With ACI and How to Benefit From Certification as an HTM

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Send Under-Utilized Medical Devices to CAMP

Your AEM Program: Patient Safety, Standards Compliance and Less PM

Your AEM Program: Patient Safety, Standards Compliance and Less PM

Networking Basics – Part II

Networking Basics – Part II

Networking Basics – Part I

Networking Basics – Part I

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Ransomware and Hospitals: How Criminals Hijack Records and What We Can Do About It

2018 ACCE Body of Knowledge (BOK) Survey Results

2018 ACCE Body of Knowledge (BOK) Survey Results

Women of Healthcare Technology Management: A Panel Discussion

Women of Healthcare Technology Management: A Panel Discussion

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Using Big Data and Machine Learning to Facilitate Benchmarking and Support/Defend Your AEM Program

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The Future of HTM and Healthcare

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Proven Metrics for Optimizing Your Inventory and Supply Spend: Case Studies From Leading Hospitals

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A Primer on Tabletop Sterilizer Repair and Maintenance

Automating the Tracking of HTM Skills and Competency

Automating the Tracking of HTM Skills and Competency

Implementing a Comprehensive Connected Medical Devices Security Plan – From Bleeding Edge Technology to Services

Implementing a Comprehensive Connected Medical Devices Security Plan – From Bleeding Edge Technology to Services

Applying a Formulary Approach to Healthcare Technology Management

Applying a Formulary Approach to Healthcare Technology Management

Performing Preventative Maintenance on Defibrillators

Performing Preventative Maintenance on Defibrillators

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Demonstrating Ultrasound and Image Applications, Optimization and Artifacts for Service Engineers With Live Scanning

From HTM to C-Suite

From HTM to C-Suite

Equipment for Vaccine Storage, Handling and Tracking

Equipment for Vaccine Storage, Handling and Tracking

The Future of HTM and Health Care

The Future of HTM and Health Care

Starting an In-house Medical Device Cybersecurity Program

Starting an In-house Medical Device Cybersecurity Program

Alternative Equipment Maintenance Using RCM-based Risk Assessment & Survivability Analysis

Alternative Equipment Maintenance Using RCM-based Risk Assessment & Survivability Analysis

Basic Troubleshooting of Imaging Equipment and the Importance of Preventive Maintenance

Basic Troubleshooting of Imaging Equipment and the Importance of Preventive Maintenance

What does Compliance Mean for the HTM Department?

What does Compliance Mean for the HTM Department?

HTM Data Analyst, Huddle Boards and Standardization

HTM Data Analyst, Huddle Boards and Standardization

Understanding Electrical Safety Testing and Test Protocols

Understanding Electrical Safety Testing and Test Protocols

Capital Equipment Replacement Evaluation – It can be more than just the age of the equipment

Capital Equipment Replacement Evaluation – It can be more than just the age of the equipment

Keynote Address: DNV-GL Healthcare Presents Understanding the Physical Environment Standards

Keynote Address: DNV-GL Healthcare Presents Understanding the Physical Environment Standards

Aspiring Leaders: Are you a new leader or aspiring to take a leadership role?

Aspiring Leaders: Are you a new leader or aspiring to take a leadership role?

The Use of Analytics & Benchmarking in Clinical Engineering

The Use of Analytics & Benchmarking in Clinical Engineering

A Culture of Safety

A Culture of Safety

How to Build a Biomed/Technologist Partnership for Better Service Efficiency

How to Build a Biomed/Technologist Partnership for Better Service Efficiency

Embedding Security into the Clinical Technology Enterprise Strategy

Embedding Security into the Clinical Technology Enterprise Strategy

Kill Your Spreadsheets: How top HTM teams optimize reporting

Kill Your Spreadsheets: How top HTM teams optimize reporting

Best Practices for Depot Repair

Best Practices for Depot Repair

Introduction to Ventilator and Medical Gas Flow/Pressure Device Testing

Introduction to Ventilator and Medical Gas Flow/Pressure Device Testing

Redefining the Clinical Engineering Supply Chain

Redefining the Clinical Engineering Supply Chain

Product Recalls Are at an All-Time High, is Your Facility Prepared?

Product Recalls Are at an All-Time High, is Your Facility Prepared?

Getting the Most from Your Clinical Engineering Department as Hospital Leadership

Getting the Most from Your Clinical Engineering Department as Hospital Leadership

Ultrasound Applications Essentials and Image Artifact Analysis

Ultrasound Applications Essentials and Image Artifact Analysis

A Practical and Proven Approach to 100% PM Completion

A Practical and Proven Approach to 100% PM Completion

Are You Doing Enough to Protect Patient Data?

Are You Doing Enough to Protect Patient Data?

Troubleshooting Today’s X-ray Systems

Troubleshooting Today’s X-ray Systems

Managing Workplace Conflict

Managing Workplace Conflict

Advancing Your Career in Today’s Marketplace

Advancing Your Career in Today’s Marketplace

Women in Healthcare Technology Management

Women in Healthcare Technology Management

Through the Lens of Lean Healthcare Management

Through the Lens of Lean Healthcare Management

Maintaining Security While Building Your Medical Device Security Program at an Integrated Delivery Network

Maintaining Security While Building Your Medical Device Security Program at an Integrated Delivery Network

Is the Medical Device Really Ready to Go Back to the Clinical Department?

Is the Medical Device Really Ready to Go Back to the Clinical Department?

Maintaining Regulatory Compliance in HTM and Beyond

Maintaining Regulatory Compliance in HTM and Beyond

Ultrasound Probe Technology in the 21st Century

Ultrasound Probe Technology in the 21st Century

The Role of HTM Professional in Equipment Planning of New Clinical Areas

The Role of HTM Professional in Equipment Planning of New Clinical Areas

Getting the Attention of Your C-Suite: A Biomed’s View from Above

Getting the Attention of Your C-Suite: A Biomed’s View from Above

Are You Up to the Standard?

Are You Up to the Standard?

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