KEYNOTE: Positively Outrageous Service^® - How to Delight and Astound Your Customers and Win Them for Life

Friday, April 16, 2-3 p.m.

Start elevating service to WOW moments your patients, customers and guests can't wait to share! Positively Outrageous Service (POS) principles work because they are simple, practical, and fun! Don't miss this presentation whether you're a hospital-based HTM professional or a vendor wanting to gain new business. Learn how to multiply your efforts by creating POS experiences that serve your customers; building advocacy, intense loyalty and competitive differentiation!