Customer Service Performance Improvement and the Cost Saving Results

Tuesday, November 2, 11 a.m.-12 p.m.

The presenters will describe customer service initiatives developed by the healthcare technology management staff that translated into a reduction in costs. Relationship building with the HTM customers, whether those customers are internal or external, pays dividends. Attendees will be provided tips and measurement tools that, when developed, will provide a fiscal return for the bottom line operating costs of the HTM department.