LAS VEGAS 2021

James Anderson, Director, Healthcare Technology Management, Spring Valley Hospital and Christopher Nowak, Senior Director, Healthcare Technology Management, Universal Health Services
Customer Service Performance Improvement and the Cost Saving Results
Tuesday, November 2, 11 a.m.-12 p.m.
The presenters will describe customer service initiatives developed by the healthcare technology management staff that translated into a reduction in costs. Relationship building with the HTM customers, whether those customers are internal or external, pays dividends. Attendees will be provided tips and measurement tools that, when developed, will provide a fiscal return for the bottom line operating costs of the HTM department.
BROWSE MORE EDUCATION
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Challenges of Implementing Medical Imaging/Biomedical Equipment into an Information Technologies Environment

Keynote Address: Duty, Honor, Country: The story of Sammy L. Davis, inspiration for the war scenes in ‘Forrest Gump’

PRODUCT DEMO: Lessons from COVID-19: Reframing the Distribution of Responsibility for Medical Device Security

Hospital at Home: Pitfalls, Problems and Proceeding with Caution – Informed Decisions Drives Success

KEYNOTE: Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

PRODUCT DEMO: What Is A Connected Hospital? Parkland Health & Hospital System Explains How They Now Can Coordinate Activities Involving Multiple Departments

PRODUCT DEMO: Your Connection to Better Service: Maximize Uptime and Increase Efficiency with On-Site Service

Collaborative Communities: Medical Device Servicing Involving Healthcare Delivery Organizations (HDOS) and the Regulatory Environment

Clinical Engineer’s Critical Role in Ultrasound Accreditation – Why It Matters for Your Department and You!

Implementing a Comprehensive Connected Medical Devices Security Plan – From Bleeding Edge Technology to Services
