SoCal 2022
Stephen Ellithorpe, Executive Director, Providence
The Case for Transformational Change — How “I don’t know who to call” transformed an organization
Thursday, October 13, 2:45-3:45pm
This session will share how Providence began an initiative to align its end-user support, clinical engineering and help desk teams across the organization and the journey through culture, presumption and service delivery. Providence is seeking to address these challenges through the creation of a clinical technology services division. It is aligning teams, application tools and platforms, collaborating asset data, and integrating technology teams to centralize and leverage asset data. It is also leverage spending and types of service spend, bringing visibility to cyber vulnerabilities and remediation action plans, and leveraging technical expertise to establish a more formal method of vendor management and create new career paths for technicians.
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