Mark Cooksey, DME Quality Engineer, Norton Healthcare
Quality Success Strategies: Using ISO and Lean 6 Sigma to improve customer satisfaction and operational effectiveness
Thursday, October 13, 4-5pm
Participants learn the keys to success to achieve ISO certification and how to engage front-line staff to utilize quality tools to make their jobs easier and better for their customers. Quality is a marathon, not a sprint. Come see what steps an organization can take to begin its quality journey or take it to the next level.
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