M

EDUCATION

April 16-17, 2021 • Dallas, TX

Friday, April 16

8:30 a.m.-4 p.m.

Certified Associate Biomedical Technician (CABT) Review

David Scott, CBET, Senior Biomedical Technician, UCHealth and Brian Wilson, CBET, CRES, Imaging Service Engineer 3, Trimedx

CABT is a new ACI certification for new healthcare technology management (HTM) professionals looking to jump-start their careers.

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2-3 p.m.

KEYNOTE: Positively Outrageous Service - How to Delight and Astound Your Customers and Win Them for Life

Michael Hoffman and Andrew Szabo

Start elevating service to WOW moments your patients, customers and guests can’t wait to share! Positively Outrageous Service (POS) principles work because they are simple, practical, and fun!

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3:30-4:30 p.m.

Recruiting for the New Generation — Building the well before you are thirsty

Chris Nowak, CBET, CHP, CSCS, Senior Director, UHS of Delaware

This presentation will provide attendees with tools and ideas on building and keeping an exceptional team for an HTM service career. Mentoring and respect are key components of building and keeping a successful team, as well as providing the pathways of growth for the individual and the HTM program.

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Your Brain at Work: Understand your brain and improve service-related outcomes

John Walls, Head Coach, Calyx Inc.

Participants will be introduced to basic brain functions, and how the brain works within the work setting. This knowledge will allow participants to sort through vast quantities of information and figure out how to prioritize, organize and act on it to improve personal interactions and service-related outcomes.

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Health Care Cybersecurity in Large Health Care Systems

Michael Straty, Cybersecurity Professional, Baptist Health Jacksonville Florida

This presentation will provide a broad understanding of cybersecurity from four decades of experience working for Fortune 100 enterprise and healthcare organizations.

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Saturday, April 17

8-9 a.m.

BMET Soft Skills

David Scott, CBET, Senior Biomedical Technician, UCHealth

In the 30-plus years that the presenter has worked in the HTM field, he has seen technically gifted BMETs struggle with soft skills. In this presentation he will help attendees overcome these struggles. Topics covered will include customer service, AIDET, work order management, professional emails and professionalism. Soft skills can help individuals advance their career and reflect positively on their next evaluation.

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Surviving a Full CMS Survey

John Garrett

This session will address the following:

  • How to prepare for a full Centers for Medicare and Medicaid Services (CMS) survey
  • How to ensure and verify compliance
  • Preparing a shop for the various challenges inherent to the survey
  • Strategies and set up for a successful survey
  • Resources available to navigate the survey

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Contrast Injector Theory

Michael Gossman, Instructor, Modality Manager, Althea US

After this training seminar, the students will have basic knowledge on how all contrast injectors operate and the ability to approach any contrast injector with confidence.

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9:30-10:30 a.m.

The Reality and Irrelevance of Medical Device Leakage Currents

Larry Fennigkoh, Adjunct Professor, Biomedical Engineering, Milwaukee School of Engineering

The focus of this session will examine the technical realities and origins of 60 Hz leakage (or “touch”) currents and the necessary, multiple and highly unlikely conductive pathways that need to exist before any form of shock hazard presents itself. Participants will learn how to bring a thorough and structured approach to device-related investigations from the scientific, ethical, moral, regulatory and legal perspectives. While these viewpoints are all interrelated, they can have opposing objectives. The accidental risk of damaging or destroying potential evidence will be emphasized.

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Double Jeopardy – Lightning round to test your imaging IQ

Matt Tomory, Vice President of Sales and Marketing, Innovatus Imaging

Participate in a lightning-round game show format session to see how much you really know about imaging device troubleshooting, repair and maintenance best practices for ultrasound probes, MRI coils and regulatory issues. This fast-paced session will present the questions you need to ask peers, end-users and suppliers to optimize each device’s performance and life cycle. With this session you will gain a quick understanding of just how much you really know, and what you need to know more about to optimize performance in 2021. Attendees will be active participants in this fast-paced session filled with fun and cash prizes. Will you be the champion?

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Updates to the Medical Device Servicing Community

Dave Francoeur, Senior VP Marketing and Sales, Tech Knowledge Associates

Please join us for a lively and informational discussion where we will address several issues affecting the HTM field in the foreseeable future. Top on the agenda will be right to repair and updates to servicing and re-manufacturing as well as the Medical Device Servicing Collaborative Community’s response to FDA initiatives initiated by MITA and sponsored by FDA. This session will also examine the impact of the closing of 24 colleges, which is expected to result in a shortage of 4,000-6,000 technicians in the next 5 or so years.

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11 a.m.-12 p.m.

Biomed Survival Guide for Imaging Modalities

Brian Wilson, CBET, CRES, Imaging Service Engineer 3, Trimedx

This presentation will have a mixed visual and live format on various imaging modalities. The presenter will share his experiences as both a biomed and imaging service engineer to help explain the subject from both perspectives with a focus on safety and best practices when working in clinical imaging areas. He will also answer questions on the subject matter and maybe even inspire a few biomeds to consider a career in medical imaging.

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Hospital Beds and Nurse Call Systems: Should HTM Manage These?

Ryan Harris, CBET, Director of Healthcare Technology Management, Texoma Medical Center

In this session, the participant will learn how an HTM department can improve patient care, justify a larger staff and provide the most efficient support for patient beds and nurse call systems by taking responsibility for their maintenance.

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The Future of Healthcare and HTM

David W. Braeutigam, MBA, CHTM, CBET, AAMIF, ITIL, Consultant, Author, Educator, Braeutigam Enterprises LLC

Amazon and Warren Buffet were looking to disrupt health care with their entry into the field, and leading U.S. health care companies are looking to develop generic drug companies to cut costs. This presentation will address the changes coming to technology and health care and how best to prepare.

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2:30-3:30 p.m.

Critical Do’s & Don’ts in the Investigation of Medical Device Incidents

Larry Fennigkoh, Adjunct Professor, Biomedical Engineering, Milwaukee School of Engineering

The thorough and structured investigation of all medical device-related incidents is and has remained an essential HTM function. As the interface experts between healthcare technology, clinicians, and their patients, clinical engineers and BMETs are the best ones to be involved in such investigations; tasks, however, that they may not be particularly well trained in doing.

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Managing Cyberattacks

Garrett Seeley, Associate Professor of Biomedical Equipment Technology, Texas State Technical College-Waco

This session will focus on prevention and best practices for planning, handling, and reporting a cyber-attacks.

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HTM Emergency Prep and Business Continuity

Mike Busdicker, System Director, Clinical Engineering, Intermountain Healthcare

This presentation will focus on different phases of emergency prep and business continuity experienced at Intermountain Healthcare.

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4-5 p.m.

HTM Panel Discussion

Chris Nowak, CBET, CHP, CSCS, Senior Director, UHS of Delaware, and Dave Francoeur, Senior VP Marketing and Sales, Tech Knowledge Associates

BROWSE PAST EDUCATION

HTM Panel Discussion

HTM Panel Discussion

HTM Emergency Prep and Business Continuity

HTM Emergency Prep and Business Continuity

Managing Cyberattacks

Managing Cyberattacks

Critical Do’s & Don’ts in the Investigation of Medical Device Incidents

Critical Do’s & Don’ts in the Investigation of Medical Device Incidents

The Future of Healthcare and HTM

The Future of Healthcare and HTM

Hospital Beds and Nurse Call Systems: Should HTM Manage These?

Hospital Beds and Nurse Call Systems: Should HTM Manage These?

Biomed Survival Guide for Imaging Modalities

Biomed Survival Guide for Imaging Modalities

Updates to the Medical Device Servicing Community

Updates to the Medical Device Servicing Community

Double Jeopardy – Lightning round to test your imaging IQ

Double Jeopardy – Lightning round to test your imaging IQ

The Reality and Irrelevance of Medical Device Leakage Currents

The Reality and Irrelevance of Medical Device Leakage Currents

Contrast Injector Theory

Contrast Injector Theory

Surviving a Full CMS Survey

Surviving a Full CMS Survey

BMET Soft Skills

BMET Soft Skills

Health Care Cybersecurity in Large Health Care Systems

Health Care Cybersecurity in Large Health Care Systems

Your Brain at Work: Understand your brain and improve service-related outcomes

Your Brain at Work: Understand your brain and improve service-related outcomes

Recruiting for the New Generation – Building the well before you are thirsty

Recruiting for the New Generation – Building the well before you are thirsty

KEYNOTE: Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

KEYNOTE: Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

Certified Associate Biomedical Technician (CABT) Review

Certified Associate Biomedical Technician (CABT) Review

PRODUCT DEMO: Grow Your QA Productivity with Automation — How to catch up with your PM backlog

PRODUCT DEMO: Grow Your QA Productivity with Automation — How to catch up with your PM backlog

PRODUCT DEMO: Discover, Profile, Secure your Connected Medical Devices

PRODUCT DEMO: Discover, Profile, Secure your Connected Medical Devices

PRODUCT DEMO: Your Connection to Better Service: Maximize Uptime and Increase Efficiency with On-Site Service

PRODUCT DEMO: Your Connection to Better Service: Maximize Uptime and Increase Efficiency with On-Site Service

BMET Soft Skills

BMET Soft Skills

Implementing KPIs to Rein in Costs: A case study from Loma Linda University Medical Center

Implementing KPIs to Rein in Costs: A case study from Loma Linda University Medical Center

Cyber Security for Healthcare Companies

Cyber Security for Healthcare Companies

CABT Review

CABT Review

Introduction to Contrast Injectors

Introduction to Contrast Injectors

Preparing for Your Future: 2021 and Beyond

Preparing for Your Future: 2021 and Beyond

Recruiting for the New Generation – Building the well before you are thirsty

Recruiting for the New Generation – Building the well before you are thirsty

Improve Patient Safety and Staff Well-being Using Voice-activated Smart Devices

Improve Patient Safety and Staff Well-being Using Voice-activated Smart Devices

Accreditation Step One: Having an accurate equipment inventory

Accreditation Step One: Having an accurate equipment inventory

Biomed Survival Guide for Imaging Modalities

Biomed Survival Guide for Imaging Modalities

Incident Response – What to do when you are hacked

Incident Response – What to do when you are hacked

Critical Do’s & Don’ts in the Investigation of Medical Device Incidents

Critical Do’s & Don’ts in the Investigation of Medical Device Incidents

Hospital of the Future – Fact, fiction, strategies and tactics

Hospital of the Future – Fact, fiction, strategies and tactics

AEM Program Based on Evidence-Based Maintenance

AEM Program Based on Evidence-Based Maintenance

Who Moved My Capital? Strategic technology planning in the shadows of a pandemic

Who Moved My Capital? Strategic technology planning in the shadows of a pandemic

The Realities and Irrelevance of Medical Device Leakage Currents

The Realities and Irrelevance of Medical Device Leakage Currents

Updates to the Medical Device Servicing Community

Updates to the Medical Device Servicing Community

Managing Cyber-attacks

Managing Cyber-attacks

Digital Credentials – Where industry and education converge

Digital Credentials – Where industry and education converge

Introduction to DICOM

Introduction to DICOM

Increasing the Role of Automation in Quality Assurance Workflow

Increasing the Role of Automation in Quality Assurance Workflow

Elevating the HTM Department

Elevating the HTM Department

Keynote Address: Crossing the Health Technology Chasm: Building a Bridge to the Future

Keynote Address: Crossing the Health Technology Chasm: Building a Bridge to the Future

Transducer Cost Savings Through Understanding and Communication

Transducer Cost Savings Through Understanding and Communication

Collaborative Communities: Medical Device Servicing Involving Healthcare Delivery Organizations (HDOS) and the Regulatory Environment

Collaborative Communities: Medical Device Servicing Involving Healthcare Delivery Organizations (HDOS) and the Regulatory Environment

Clinical Engineer’s Critical Role in Ultrasound Accreditation – Why It Matters for Your Department and You!

Clinical Engineer’s Critical Role in Ultrasound Accreditation – Why It Matters for Your Department and You!

Workshop: Strategic Planning for HTM Departments

Workshop: Strategic Planning for HTM Departments

Workshop: Creating Compelling Messages & Value for the C-Suite

Workshop: Creating Compelling Messages & Value for the C-Suite

Workshop: Managing Conflict in the Workplace

Workshop: Managing Conflict in the Workplace

Building a Medical Device Security Management Plan

Building a Medical Device Security Management Plan

Strategic Planning for Clinical Engineering Departments – A Step-by-Step Guide

Strategic Planning for Clinical Engineering Departments – A Step-by-Step Guide

An Introduction to Defibrillator Testing

An Introduction to Defibrillator Testing

Creating and Implementing a Capital Replacement Planning Initiative

Creating and Implementing a Capital Replacement Planning Initiative

Utilizing Technology in Alarm Management

Utilizing Technology in Alarm Management

Networking Basics – Part I

Networking Basics – Part I

Networking Basics – Part II

Networking Basics – Part II

Increasing Awareness of Improper Equipment Cleaning

Increasing Awareness of Improper Equipment Cleaning

Communication and Building Relationships Between Imaging and HTM Leaders

Communication and Building Relationships Between Imaging and HTM Leaders

Understanding the Acquisition Process for Medical Devices

Understanding the Acquisition Process for Medical Devices

How to Optimize Your Time Management Skills as an HTM Leader

How to Optimize Your Time Management Skills as an HTM Leader

The Technician’s Side of Lean Health Care

The Technician’s Side of Lean Health Care

Surviving the CMS Inspection

Surviving the CMS Inspection

Product Demo: Connected Medical Devices and the Challenges Facing the Healthcare Community

Product Demo: Connected Medical Devices and the Challenges Facing the Healthcare Community

Learning From Cybersecurity TTE at the Health-System Level

Learning From Cybersecurity TTE at the Health-System Level

Complying, As a Hospital, With the FDA’s Recommendation for a Formal Quality Management System

Complying, As a Hospital, With the FDA’s Recommendation for a Formal Quality Management System

Meeting CMS Regulatory Compliance

Meeting CMS Regulatory Compliance

Increasing Your Value Through Cross-Training

Increasing Your Value Through Cross-Training

What’s New With ACI and How to Benefit From Certification as an HTM

What’s New With ACI and How to Benefit From Certification as an HTM

Send Under-Utilized Medical Devices to CAMP

Send Under-Utilized Medical Devices to CAMP

Your AEM Program: Patient Safety, Standards Compliance and Less PM

Your AEM Program: Patient Safety, Standards Compliance and Less PM

Networking Basics – Part II

Networking Basics – Part II

Networking Basics – Part I

Networking Basics – Part I

Ransomware and Hospitals: How Criminals Hijack Records and What We Can Do About It

Ransomware and Hospitals: How Criminals Hijack Records and What We Can Do About It

2018 ACCE Body of Knowledge (BOK) Survey Results

2018 ACCE Body of Knowledge (BOK) Survey Results

Women of Healthcare Technology Management: A Panel Discussion

Women of Healthcare Technology Management: A Panel Discussion

Using Big Data and Machine Learning to Facilitate Benchmarking and Support/Defend Your AEM Program

Using Big Data and Machine Learning to Facilitate Benchmarking and Support/Defend Your AEM Program

The Future of HTM and Healthcare

The Future of HTM and Healthcare

Proven Metrics for Optimizing Your Inventory and Supply Spend: Case Studies From Leading Hospitals

Proven Metrics for Optimizing Your Inventory and Supply Spend: Case Studies From Leading Hospitals

A Primer on Tabletop Sterilizer Repair and Maintenance

A Primer on Tabletop Sterilizer Repair and Maintenance

Automating the Tracking of HTM Skills and Competency

Automating the Tracking of HTM Skills and Competency

Implementing a Comprehensive Connected Medical Devices Security Plan – From Bleeding Edge Technology to Services

Implementing a Comprehensive Connected Medical Devices Security Plan – From Bleeding Edge Technology to Services

Applying a Formulary Approach to Healthcare Technology Management

Applying a Formulary Approach to Healthcare Technology Management

Performing Preventative Maintenance on Defibrillators

Performing Preventative Maintenance on Defibrillators

Demonstrating Ultrasound and Image Applications, Optimization and Artifacts for Service Engineers With Live Scanning

Demonstrating Ultrasound and Image Applications, Optimization and Artifacts for Service Engineers With Live Scanning

From HTM to C-Suite

From HTM to C-Suite

Equipment for Vaccine Storage, Handling and Tracking

Equipment for Vaccine Storage, Handling and Tracking

The Future of HTM and Health Care

The Future of HTM and Health Care

Starting an In-house Medical Device Cybersecurity Program

Starting an In-house Medical Device Cybersecurity Program

Alternative Equipment Maintenance Using RCM-based Risk Assessment & Survivability Analysis

Alternative Equipment Maintenance Using RCM-based Risk Assessment & Survivability Analysis

Basic Troubleshooting of Imaging Equipment and the Importance of Preventive Maintenance

Basic Troubleshooting of Imaging Equipment and the Importance of Preventive Maintenance

What does Compliance Mean for the HTM Department?

What does Compliance Mean for the HTM Department?

HTM Data Analyst, Huddle Boards and Standardization

HTM Data Analyst, Huddle Boards and Standardization

Understanding Electrical Safety Testing and Test Protocols

Understanding Electrical Safety Testing and Test Protocols

Capital Equipment Replacement Evaluation – It can be more than just the age of the equipment

Capital Equipment Replacement Evaluation – It can be more than just the age of the equipment

Keynote Address: DNV-GL Healthcare Presents Understanding the Physical Environment Standards

Keynote Address: DNV-GL Healthcare Presents Understanding the Physical Environment Standards

Aspiring Leaders: Are you a new leader or aspiring to take a leadership role?

Aspiring Leaders: Are you a new leader or aspiring to take a leadership role?

The Use of Analytics & Benchmarking in Clinical Engineering

The Use of Analytics & Benchmarking in Clinical Engineering

A Culture of Safety

A Culture of Safety

How to Build a Biomed/Technologist Partnership for Better Service Efficiency

How to Build a Biomed/Technologist Partnership for Better Service Efficiency

Embedding Security into the Clinical Technology Enterprise Strategy

Embedding Security into the Clinical Technology Enterprise Strategy

Kill Your Spreadsheets: How top HTM teams optimize reporting

Kill Your Spreadsheets: How top HTM teams optimize reporting

Best Practices for Depot Repair

Best Practices for Depot Repair

Introduction to Ventilator and Medical Gas Flow/Pressure Device Testing

Introduction to Ventilator and Medical Gas Flow/Pressure Device Testing

Redefining the Clinical Engineering Supply Chain

Redefining the Clinical Engineering Supply Chain

Product Recalls Are at an All-Time High, is Your Facility Prepared?

Product Recalls Are at an All-Time High, is Your Facility Prepared?

Getting the Most from Your Clinical Engineering Department as Hospital Leadership

Getting the Most from Your Clinical Engineering Department as Hospital Leadership

Ultrasound Applications Essentials and Image Artifact Analysis

Ultrasound Applications Essentials and Image Artifact Analysis

A Practical and Proven Approach to 100% PM Completion

A Practical and Proven Approach to 100% PM Completion

Are You Doing Enough to Protect Patient Data?

Are You Doing Enough to Protect Patient Data?

Troubleshooting Today’s X-ray Systems

Troubleshooting Today’s X-ray Systems

Managing Workplace Conflict

Managing Workplace Conflict

Advancing Your Career in Today’s Marketplace

Advancing Your Career in Today’s Marketplace

Women in Healthcare Technology Management

Women in Healthcare Technology Management

Through the Lens of Lean Healthcare Management

Through the Lens of Lean Healthcare Management

Maintaining Security While Building Your Medical Device Security Program at an Integrated Delivery Network

Maintaining Security While Building Your Medical Device Security Program at an Integrated Delivery Network

Is the Medical Device Really Ready to Go Back to the Clinical Department?

Is the Medical Device Really Ready to Go Back to the Clinical Department?

Maintaining Regulatory Compliance in HTM and Beyond

Maintaining Regulatory Compliance in HTM and Beyond

Ultrasound Probe Technology in the 21st Century

Ultrasound Probe Technology in the 21st Century

The Role of HTM Professional in Equipment Planning of New Clinical Areas

The Role of HTM Professional in Equipment Planning of New Clinical Areas

Getting the Attention of Your C-Suite: A Biomed’s View from Above

Getting the Attention of Your C-Suite: A Biomed’s View from Above

Are You Up to the Standard?

Are You Up to the Standard?