New England 2024

Mark Cooksey

Mark Cooksey, DME Quality Engineer,
Norton Healthcare 

A Tech's Point of View: Success in HTM Through Collaborative Problem-solving

Thursday, October 10, 8-9 am

In today’s dynamic health care landscape, efficiency and responsiveness are paramount, making engaged continuous improvement crucial at all levels. Participants will gain insights from both management’s and front-line technicians’ perspectives. Management will share how this approach aligns with broader organizational goals, emphasizing the benefits of improved efficiency, resource management and continuous improvement. From the front-line technician’s viewpoint, the focus will be on practical applications, quick problem-solving, adaptability and methods to hold peers accountable using 5S.