MD Expo SoCal 2025
Richard Gonzales, CBET, President
Lisa Gonzales, Vice President of Student Services, CBET
Lesley Harrington, Director of Career Services, CBET
Developing Customer Service and Communications Skills for HTM Professionals
Thursday, April 17, 8-9 am
The presentation will focus on foundational requirements associated with the development of a Customer Service and Communications framework for training HTM professionals. The presentation will incorporate a case study approach representing our work with TRIMEDX and Agiliti in launching a program to enhance the Customer Service and Communications skills of HTM professionals.