Excellence by Design – Measuring Progress

Thursday, October 10, 2:45-3:45 pm

We all want to be part of an excellent healthcare technology management program, but what does it really mean to be excellent? Excellence requires an understanding of where you are, where you want to go, and a roadmap to get there. Building upon our understanding of strategic planning, we will explore the value of defining and designing metrics and key performance indicators (KPIs) that serve as guideposts and mile markers along our journey toward excellence.