Quality Success Strategies: Using ISO and Lean 6 Sigma to improve customer satisfaction and operational effectiveness

Thursday, October 13, 4-5pm

Participants learn the keys to success to achieve ISO certification and how to engage front-line staff to utilize quality tools to make their jobs easier and better for their customers. Quality is a marathon, not a sprint. Come see what steps an organization can take to begin its quality journey or take it to the next level.